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Conditions of Readiness to Support Sustainability of Lean in Public Services

Grant reference: RES-331-27-0053

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Journal article details

A new theory for public services management? : moving from a product-dominant to a services-dominant approach
This paper will advance this argument in extended form here. First, it will outline briefly the development of the prevailing paradigm of public management and develop our critique of its fatal flaw (in its product-dominant bias) and its increasing irrelevance to the contemporary world of public policy and public services delivery. Second, it will explore the potential of service-dominant logic to generate new theoretical insights and frameworks for public management that are more ‘fit for purpose’ for contemporary public services delivery. Third, it will then explore four themes of public management practice and illustrate how a service-dominant approach both transforms our understanding of public management tasks and offers new ways forward for their resolution.

Primary contributor

Co-author Zoe Radnor

Additional contributors

Co-author Stephen Osborne

Additional details

SAGE Publications
01 January 2013
The American review of public administration