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The research catalogue is an archive of ESRC-funded grants and outputs. Links, files and other content will no longer be maintained or updated after April 2014.

Conditions of Readiness to Support Sustainability of Lean in Public Services

Grant reference: RES-331-27-0053

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Consultancy report details

Evaluation of the lean programme in HMCS : final report
This report highlights the main findings from an independent evaluation of the Lean Programme in HM Courts Service (HMCS) between November 2009 and April 2010. The remit of the work was to evaluate the Lean programme across administrative (admin) functions of HMCS through visiting a sample of courts across England and Wales carrying out interviews and focus groups with staff, conducting a survey of change agents and analysing relevant documentation.

Primary contributor

Author Zoe Radnor

Additional contributors

Co-author Giovanni Bucci

Additional details

01 May 2010


Radnor_evaluation.pdf (.pdf / 721kb)