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Conditions of Readiness to Support Sustainability of Lean in Public Services

Grant reference: RES-331-27-0053

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Conference paper/presentation details

From tools to systems : a critical appraisal of lean healthcare implementations
This paper reviews the progress of four UK Lean healthcare implementations. Initial gains have demonstrated that Lean can be an effective tool in healthcare. However, many implementations ‘get stuck’ following initial success and we argue that Lean in healthcare will have to evolve in a similar way to manufacturing, from a tool-based to a systems-level implementation. We also report two key violations of Lean assumptions – a clear definition of the customer, and the incentive to free up and redeploy resources – that need to be addressed to create sustainable Lean public healthcare systems.
English

Primary contributor

Co-author Zoe Radnor

Additional contributors

Co-author Matthias Holweg

Additional details

Yes
06 June 2010
International annual EurOMA conference
Porto, Portugal
17th
06 June 2010

Cite this outcome

Harvard

Radnor, Zoe and Holweg, Matthias From tools to systems : a critical appraisal of lean healthcare implementations. International annual EurOMA conference, 17th, Porto, Portugal, 2010.

Vancouver

Radnor Zoe and Holweg Matthias. From tools to systems : a critical appraisal of lean healthcare implementations. International annual EurOMA conference, 17th, Porto, Portugal, 2010.